Everyday Heroes

Everyday Hero Program Gives Patients an Opportunity to say “Thanks”

Appreciative patients and their family members regularly send notes, drop off boxes of candy and deliver bouquets of flowers to thank the Shore Regional Health employees who add a special caring touch to a hospital visit. When they want to do more, they often make a donation to express their gratitude.

The Everyday Hero Program gives patients and their families an opportunity to acknowledge the exceptional care our employees, physicians and volunteers deliver. At the same time, their donations support Shore Regional Health in continuing its mission of Exceptional Care, Every Day.

Everyday Hero brochures and donation envelopes are available at Shore Regional Health hospitals and outpatient facilities around the region. Checks or credit card gifts can be in any amount and can recognize a specific person or a whole group. A donor’s tax-deductible gift can go the Memorial Hospital Foundation general fund or it can be designated for a specific service, such as cancer care or emergency services.

We know that people always want to say “thank you” for the great care they get whether from a physician, a nurse, a lab tech, Food Services staff or one of the Auxiliary volunteers. If an individual or a group of people whom you met during a Shore Regional Health lived up to our commitment to provide Exceptional Care, Everyday, consider making a donation in their honor.

For more information about the Everyday Hero Program, contact the Memorial Hospital Foundation at 410-822-1000, ext. 5481.

The staff at the Requard Center for Acute Rehabilitation was honored by a grateful patient, who made a donation to the Memorial Hospital Foundation in appreciation of the care he received while receiving physical therapy at the UM Shore Medical Center at Easton.

A hospice patient shared with his chaplain a story about a memorable meal he missed – one that involved hunting and eating game birds. Terry Detrich, MD, (left) neurologist and medical director of the Primary Stroke Center at UM Shore Medical Center at Easton, and Sue McLaughlin, executive assistant to the Chief Medical Officer and medical staff at Shore Regional Health, stepped in to help, locating the wild duck and preparing a meal complete with all the trimmings.

A grateful patient made a donation to Shore Regional Health to recognize the care she received from hospice nurse Angela Fleetwood, RN (second from right). In a note sent with her donation, the patient wrote, “Angela is my angel.” Celebrating Angela Fleetwood’s Everyday Hero recognition are (left to right) Pat O’Shea, Director of Development, Shore Regional Health; Trish Focht, RN, Hospice Manager; and Rita Holley, MS, BSN, Director of Shore Home Care and Hospice.

Richard Mason, MD, (center) was recognized as an Everyday Hero by a grateful patient for whom Dr. Mason did a joint replacement. Pictured with Dr. Mason are Michael Tooke, MD, (left) Chief Medical Officer for Shore Regional Health, and Pat O’Shea, Director of Development for Shore Regional Health.

Family and friends of a UM Shore Medical Center patient made a donation to Shore Regional Health to honor three security officers for being “gracious and kind.” The donor commented, “(The security officers) helped to create a sense of calm and an unhurried atmosphere. We felt that their wonderful, welcoming demeanor made a real difference, making what could have been a difficult situation memorable and gratifying.” Pictured are (left to right) Everyday Heroes Corporal William Murray, Sergeant Dan Shorter and Officer Gerald Taylor with Frank Ford, Manager of Security.

A family member of a patient treated at UM Shore Medical Center at Dorchester made a donation to Shore Regional Health to recognize the care she and her family received under the direction of Barbara Bilconish, MSN, RN-BC, (second from right) Director of Professional Nursing Practice and Magnet Program for Shore Regional Health. In a note sent with her donation, the family member wrote, “Thanks for fostering and maintaining a healthcare environment that truly focuses on the dignity and care of the patient. One call to Mrs. Barbara Bilconish and our problems were solved. From the moment we were met at the front door to the moment we left the third floor surgical suite later that afternoon, my father was treated with dignity and respect.” Pictured with Bilconish are (left to right) Leroy Myers, CNA, OR Attendant; Deborah Patrone, RDMS, RVT, ultrasonographer; and surgeon William Bair, MD with whom she coordinated care for an appreciative patient.

Tracy Supcoe, RN, (second from right) a staff nurse in the Cardio-Pulmonary Fitness and Wellness Center at UM Shore Medical Center at Easton, was nominated as an Everyday Hero by one of the people who works out at the center. In a note that accompanied his donation, the donor commented, “Tracy’s positive attitude makes (exercise) fun. She does a lovely dance between having a good time and stretching a little more.” Pictured with Supcoe are (left to right) Donna Campbell, RN; Sally Worm, RN, Program Manager; and Gary Jones, Director, Cardiovascular and Pulmonary Services, Shore Regional Health.

A patient made a donation to Shore Regional Health to recognize the Everyday Heroes who cared for her during a visit to the UM Shore Medical Center at Easton Emergency Department. In her note, she wrote, “I want to honor those who cared for me in a professional, competent and dignified manner.” Pictured receiving their Everyday Hero honor are (left to right), April Motovidlak, MS, ACNP, Nurse Practitioner; Dennis DeShields, MD; Taffie Wilson, BSN, RN; and Lakiesha McCray, RN.